1. Crisis counseling and referral through S.O.S help lines (National S.O.S Line 15 -315 and Telephone of confidence 02 / 3173-424).
The National SOS line and the Telephone of confidence are available for the entire territory 24/7. The information shared on the help lines are confidential and special emphasis is placed on ensuring callers privacy and anonymity. The help lines are operated by CC “Hope” staff, more precisely trained volunteers and supervisors which depending on the nature of the call refer the victims towards the next steps and measures that need to be undertaken in order of their protection. The referral is always done taking in mind callers needs and their best interest. The staff is well trained to work in crisis situations, has great listening and communication skills, and has adequate knowledge in community resources, gender, religious and cultural issues.
2. Emotional empowerment and initial legal aid through education for victims of domestic violence.
With the education the victim is provided with adequate psychosocial support and encouragement in the process of finding solution for their problem. Educational sessions with victims of domestic violence who are led by a professional team (psychologist, social worker and lawyer who also have attended the training and treatment of victims of domestic violence), are aimed at psychosocial support and strengthening the victim while making important decisions about her future, as well raising awareness about opportunities she has, especially in terms of legal procedures that can be initiated and connected to this help in preparation of various documents. The education takes place in a separate room within the premises of the Crisis Center "Hope" lasts approximately one and a half hour, depending on the problem that the victim has and it can be repeated.
3. Crisis sheltering in a period of 24 – 48 hours, with capacity of sheltering 5 – 7 victims at a time
During this period apart from the safe sheltering victims and their children get psychosocial support and their basic need are meet (food, clothing, bedding, hygiene items and medicaments). The users of our services especially those that have been sheltered are escorted to the next institution competent for long term sheltering of the victim.