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1.      Crisis counseling and referral through S.O.S help lines (National S.O.S Line 15 -315 and Telephone of confidence 02 / 3173-424).

The National SOS line and the Telephone of confidence are available for the entire territory 24/7. The information shared on the help lines are confidential and special emphasis is placed on ensuring callers privacy and anonymity. The help lines are operated by CC “Hope” staff, more precisely trained volunteers and supervisors which depending on the nature of the call refer the victims towards the next steps and measures that need to be undertaken in order of their protection. The referral is always done taking in mind callers needs and their best interest. The staff is well trained to work in crisis situations, has great listening and communication skills, and has adequate knowledge in community resources, gender, religious and cultural issues.

2.      Emotional empowerment and initial legal aid through education for victims of domestic violence.

With the education the victim is provided with adequate psychosocial support and encouragement in the process of finding solution for their problem. Educational sessions with victims of domestic violence who are led by a professional team (psychologist, social worker and lawyer who also have attended the training and treatment of victims of domestic violence), are aimed at psychosocial support and strengthening the victim while making important decisions about her future, as well raising awareness about opportunities she has, especially in terms of legal procedures that can be initiated and connected to this help in preparation of various documents. The education takes place in a separate room within the premises of the Crisis Center "Hope" lasts approximately one and a half hour, depending on the problem that the victim has and it can be repeated.

3.      Crisis sheltering in a period of 24 – 48 hours, with capacity of sheltering 5 – 7 victims at a time

During this period apart from the safe sheltering victims and their children get psychosocial support and their basic need are meet (food, clothing, bedding, hygiene items and medicaments). The users of our services especially those that have been sheltered are escorted to the next institution competent for long term sheltering of the victim.


2000-2002 "Crisis Center “Hope” and Phone of Confidence” Aim of the project: Extending capacities of Crisis Center “Hope” for sheltering victims of domestic violence. Activities: - ...
2009 “Strengthening National Capacities to Prevent Domestic Violence” Aim of the project: - Decreasing the level of family violence in the Republic of Macedonia through increasing the ...
2010 “Help, Support and Sheltering for the Victims of Domestic Violence” The support of the Ministry of Labor and Social Policy for the realization of this project was used for our ...
  2011 Activity conducted in partnership with V-day Macedonia 2011 Activists from the movement V-day which are licensed for Macedonia organized the performance “Vaginal ...
2012  Help, Support and Sheltering of Victims of Domestic Violence The Ministry of Labor and Social Policy, in a period of 5 months, supported the service provision that our center ...
2013 Training - "Quality Standards and Challenges in Different Types of Counseling on Violence against Women, Girls and Children - Especially for Victims of Sexual Violence” On 01/10/2013 and ...
2014 Workshop: ”Recognizing and Treatment of Victims of Domestic Violence“ The team of Crisis Center “Hope” in collaboration with Re-Medika on 6th and 7th of May realized two educative ...
2014/2015 “Help, support and sheltering of victims of domestic violence” The Ministry for labor and social affairs once again supported the services that we provide for victims of domestic ...
2016   Continuation of the support from EVN Macedonia EVN Macedonia supports the National SOS line for domestic violence 15-315. Crisis Center “Hope” and the company EVN ...
Activities of Crisis Center “Hope” for 2017   Project: Speak up against domestic violence Objective of the project:Raising awareness for the problem of domestic violence, ...
ACTIVITIES IN 2018 Name of the project: “Become aware, recognize and report” Donor: Australian Embassy Belgrade Period of implementation: December2017 – June2018 Target group: ...
ACTIVITIES IN 2019 Name of the project:“Protection and sheltering of victims of domestic violence” Donor: Ministry of labor and social policy Period of implementation:January- ...
Project: “The fight against domestic violence does not stop with the start of the crisis situation” The aim of this project is breaking the circle of domestic violence through measures for ...

Latest News

Sunday, 15 November 2020
Tuesday, 19 May 2020
Project: “The fight against domestic violence does not stop with the start of the crisis situation” The aim of this project is breaking the circle of domestic violence through measures for...



SOS line 
02/ 15 - 315 
+389 2 3173 – 424 
+389 2 3175 – 516 

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